Not only did Karma Collars provide us with a beautiful quality collar for our Bassador, I had purchased a collar several years ago from a different company that had offered a lifetime guarantee. Well needless to say, when that collar broke, and that company could not be reached, Karma Collars went above and beyond and fixed that collar for me..... and never billed me! That's customer service. I will never buy a collar from any other place and refer all if my friends and family to them. Thank you Karma Collars!!