We want you to have the best experience possible when hanging around our cyber world or buying our gear. We are always soul searching about ways to give you the most information about our products without being overwhelming. This said, sometimes we get caught up in the fun and forget to reiterate important info like turnaround and shipping times.
All of our gear is "made to order." Meaning, we don't stock any finished products in our shop, we hand make each item for the dog or person it is ordered for. Sometimes we even special order supplies when there is a design modification, which is fun but takes a few days. On average it takes us 2-5 hours to make one of our collars from start to finish.
We process orders chronologically and our turnaround time is based on demand + our ability to produce only so many collars in a day with our small but devoted staff. For now, our turnaround time is 3 weeks from the day you order to the day we ship your gear. An email will be sent to you when we print your shipping label so you know exactly when your order ships. We ship USPS Priority Mail, which delivers in 1-3 days depending on your proximity to Northern California (where we are located).
Sometimes during special promotions and sale periods we get backed up and orders take a bit longer. We do our best to communicate with everyone when we are running behind, but always feel free to check in if you would like an update.
Please let us know if you need your order to be rushed or delivered by a certain date. We will do everything we can to deliver your products by the date you need them. Please try to give us as much of a heads up as you can. Thanks!
Hope this demystifies a few things and gives you added insight into our process. We love Karma Collars and treat each order with the utmost respect and devotion. While we might be frantic some days, making collars is our meditation; we create from a place of love and we hope our good intentions shine through in each item.
The Karma Crew