Refund policy

RETURN INFORMATION NO RETURNS BE CAREFUL WHEN ORDERING
We work from your measurements so it is VERY important that you provide us with accurate sizing for your collar. Please provide the actual neck measurements in the neck size box unless it is for a puppy. Each collar is hand made from your specifications. There are no returns allowed. Please review our SIZING GUIDE;  https://karmacollars.com/pages/color-sizing-guide
Our CUSTOM collars (collars we design with/for you) are non-returnable due to the extensive amount of time and material costs associated with making your special work of art.
PERSONALIZED NAMEPLATE collars are not returnable.
All collars are hand made to order and there are NO RETURNS. Orders can be cancelled within 24-hours of the order.
Please contact us if you have any issues with your gear, we will do our best to work with you on a repair solution.
Products showing excessive exposure to water or abrasive surfaces are NOT optional for repair with out charge.
We do not recommend our collars for tethering pets as a primary source of confinement.

ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, a 30% cancellation fee applies if production has not begun and order-specific materials have not been purchased.
Once production has begun, order-specific materials have been purchased, or personalized components have been made, a 50% cancellation fee applies.
Cancellation fees are calculated on the merchandise subtotal, excluding shipping and taxes. Shipping charges will be refunded if the order has not shipped.
If we cannot ship within the promised timeframe, customers will be offered cancellation and refund options as required by applicable law.